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Service design tools for global good

This workshop is a light version of our Rat Relay for Global Good series, where Design Factories across the world come together to tackle design challenges related to the UN Sustainable Development Goals. We’ll learn how to make stakeholder mappings and empathy maps and how to formulate design challenges – staple features of design thinking and service design projects – and apply these to generate insights to two projects across the world: Bogota, Colombia, and Shanghai, China.

Friday May 3rd, 13.00-16.00 at Puuhamaa

(12.30 Lunch is served at the Lobby)

  • 13.00 Introduction design thinking and gathering stakeholder insights
  • 13.30 Empathy maps
  • 14.30 Journey maps
  • 15.30 Communicating insights across borders

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adminService design tools for global good
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